Consumers Disagree With Business Practices of Ride-Hailing Apps Survey Reveals

Tuesday, March 07, 2017 2:11 PM | Anonymous

NEW YORK, March 7, 2017 /PRNewswire/ -- A survey conducted online by Harris Poll and commissioned by the National Limousine Association ( in March 2017 among 2,186 U.S. adults ages 18 and older, reveals 92% of consumers believe that ride-hailing service drivers should be subject to the same level of background checks as taxi and limo drivers before being allowed to drive passengers. According to the survey, 79% of Americans believe ride hailing service companies should have to operate under the same guidelines as taxis and limo companies. A majority of Americans, 71%, believe car service drivers should be limited in the number of hours they can drive per week, and 69% of Americans believe ride hailing service drivers should be entitled to benefits from their company.

"While the nation's economic health has improved greatly since the recession, a full recovery will not be possible until we take the proper steps to protect the rights of the American worker. As this survey clearly illustrates, the vast majority of consumers believe that ride-hailing service drivers are indeed employees, and are entitled to the benefits required by federal labor laws," said Scott Solombrino, NLA co-founder.

Reflecting the views of many Americans, The National Limousine Association's non-profit Ride Responsibly™ campaign has called for increased safety regulations specifically pertaining to ride-hailing drivers. Additionally, Ride Responsibly has long called for fair labor standards for all ground transportation drivers, advocating for their proper classification as employees and not independent contractors.

"The NLA welcomes all innovation in the ground transportation field, technologies being used by the TNCs have revolutionized our industry. As the results of this survey demonstrate, Americans agree that technology is not an excuse to ignore rules and regulations that are in place to protect the best interests of our country," said Gary Buffo, President of the NLA. Mr. Buffo continued "It has become increasingly clear that TNCs' businesses models are based on circumvention, utilizing technology as an excuse for breaking the law."

This survey was conducted online within the United States by Harris Poll on behalf of NLA from February 27-March 1, 2017 among 2,186 U.S. adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact

The National Limousine Association is the worldwide voice of the chauffeured transportation industry, comprised of more than 2000 members, including industry professionals, owners and operators, as well as regional and state limousine associations, that encompass nearly fifty thousand vehicles.  Formed in 1985, the NLA is a non-profit organization responsible for and dedicated to representing the interests of the chauffeured ground transportation industry at the global, national, state, and local level.  For additional information on the NLA, please visit

The Ride Responsibly™ campaign is an unprecedented effort to bridge an industry-wide gap between the rights of passengers and the responsibilities of service providers. The campaign will establish best safety practices for prearranged car services and transportation network companies (TNCs), which include ride-hailing app car services, such as Lyft, Sidecar, Uber and Whisk.  This initiative by the National Limousine Association is designed to help address growing public concern and provide a forum for all to voice their views on the ground transportation industry.  The program will focus on educating both service providers and the public about regulations, legislation and best practices within the industry.  The goal is to empower and inform the public at large, and drivers and operators alike with the necessary tools to Ride Responsibly™.  For additional information on Ride Responsibly™, please visit

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