Accidents and service failures are every operator’s nightmare—but it’s the small, repeated mistakes that quietly eat away at your profits, damage your brand, and erode the trust you’ve worked hard to build with clients and passengers. You’ve told your team the same things over and over, only to watch the same issues come back again and again. In this session, James Blain of PAX Training reveals the real reason these problems persist—and why trying to fix them one by one is like playing checkers when you should be playing chess. You’ll learn how to move from reacting to problems to preventing them before they even happen. Click here to register.