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NLA Releases Coronavirus Statement to Members

Friday, February 28, 2020   (0 Comments)
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On Friday, February 28th, the NLA released the below statement to NLA members including a sample communication that members can customize and send to their clients.

 

Dear Members,

 

By now you have most likely received questions from clients about COVID-19, commonly referred to as Coronavirus. As an industry that intimately and personally serves many clients daily, we must be especially vigilant about measures that can help protect the health and safety of our employees and passengers. To this end, the National Limousine Association, as the voice of the chauffeured transportation industry worldwide, recommends that all operators take the following steps:

  • Conduct a thorough cleaning of vehicle interior surfaces with Clorox or bleach-based disinfectant wipes after each ride
  • Remove all printed and reading materials from seat-back pockets
  • Cease offering any refreshments (i.e., candy, mints, water, etc.) that are not individually packaged or sealed, unless specifically requested by the client, and immediately remove using a paper towel or gloves such refreshments after the ride is completed
  • Limit all physical contact or materials sharing between chauffeurs and clients where possible
  • Clean and disinfect all office, dispatch and working areas daily
  • Encourage all staff to see a doctor immediately if they feel unwell and do not allow sick employees to report for work

Taking these precautions and others will help maintain the healthiest and safest environment possible for clients and our employees. We have also attached a letter for our members to share with their staff that outlines the following precautions being taken. We encourage you to share this letter with your clients.

 

As always, if you have any questions or would like to speak further, we are here for you.

 

Sincerely,

 

Robert Alexander

NLA President

 

 MESSAGE FROM MEMBERS TO CLIENTS

 

To Our Valued Clientele:

 

The health and safety of our passengers, partners and employees is our top priority. As questions and concerns arise as a result of COVID-19 (commonly referred to as Coronavirus), our company has taken a number of precautionary measures to provide the highest level of protection for our customers and staff.

 

A thorough cleaning of vehicle interior surfaces with Clorox or bleach-based disinfectant wipes is conducted following each ride, and all company working areas are cleaned and disinfected daily. Furthermore, we have instructed all employees to seek medical attention immediately if they feel unwell, and we do not allow sick employees to report for work under any circumstances.

 

You may notice some changes to your regular service as a result of these precautions, such as the removal of all printed and reading materials from the seat-back pockets, the cessation of candy, mints, water or beverage offerings that are not individually packaged or sealed, unless requested, and the limiting of all physical material sharing between passengers and drivers wherever possible.

 

We appreciate your understanding and are dedicated to continuing to provide you with the highest level of service that you have come to expect. We wish you the best of health and look forward to serving you again soon!

 

Sincerely,

 

[NLA member Company Signature]

 


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